Luxury Villas in El Nido Palawaninfo@karunaelnido.com
+639260874782 (Reservations) +639455835122 (Reception) (WhatsApp/Viber)

Cancellation and Refund Policy

Karuna El Nido Villas implement the following policies regarding down payments, cancellation fees, refunds, and discounts:

FOR PREPAYMENT:

We require FULL PAYMENT to guarantee guest booking.

CANCELLATION AND REFUND POLICY:

Karuna El Nido Villas follows a strict NO CANCELLATION; NON REFUNDABLE POLICY.

If modified more than 7 days prior arrival, rebooking of Php2,500 will be charged.

If modified in less than 7 days prior arrival, one night rate or 25% of the booking will be charged, whichever is lower.

COVID RELATED SITUATIONS AS WELL AS FLIGHT CANCELLATIONS ARE ENTITLED TO WAIVED

REBOOKING FEES:

REBOOKINGS ARE SUBJECT TO PRICE DIFFERENCE AND ROOM AVAILABILITY. 

NO REFUND policy on shortening/reduction of number of nights/rooms.

NO REFUND policy on NO SHOW or failure of guests to arrive on the expected booking dates. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW charge of the total booking will be charged to your deposit and the balance of your reservations will be cancelled. 

Karuna El Nido Villas is not responsible for weather conditions, personal emergencies, or schedule changes.

KEN Villas shall not be liable for failure to comply with this Agreement due to force majeure, labor disputes, natural disasters or other causes beyond the control of the management.

DISCOUNTS:

As of the moment, Karuna El Nido Villas has NO discounts for Locals, Palawan Residents, Senior Citizens, or PWD as our direct rates are already the lowest rates we can offer in the market, inclusive of tax and service fees.

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