Cancellation and Refund Policy

Good day!
Thank you for choosing to stay with us at Karuna El Nido Villas!

Payment:
To guarantee your booking, we require 100% payment in advance.
Please note that all rates are subject to change without prior notice. However, once services are booked and paid for, your reservation will remain unaffected by any rate adjustments.

Cancellation and Refund Policy:
* 100% refund for cancellations made 30 days or more before check-in.
* 50% refund for cancellations made more than 14 days but less than 30 days prior to check-in.
* No refund for cancellations made 14 days or less before check-in.

For rebooking, a fee will apply:
* A charge equivalent to one night or 30% of the reservation (whichever is higher) will apply for rebookings made up to one day prior to the check-in date.
* No rebooking allowed on the day of check-in.
Rebookings are subject to room availability and any price difference.
* If the new room rate is lower than the previous booking, no refund will be issued.

No Refunds:
* For shortening or reducing the number of nights/rooms.
* For No Shows or failure to arrive on the scheduled booking date. Reservations will be held until 11:00 a.m. the following morning. After this time, a no-show charge of the total booking amount will be deducted from your deposit, and the balance will be canceled.
Please note that all bank transfer and service fees are the responsibility of the guest.

Other Terms:
* Karuna El Nido Villas is not responsible for weather conditions, flight cancellations, personal emergencies, or any schedule changes.
* Force majeure: Karuna El Nido Villas is not liable for failure to comply with this agreement due to labor disputes, natural disasters, or other causes beyond the management’s control.

We appreciate your understanding and cooperation. Should you have any further questions, feel free to reach out!

Payments should be made thru the following channels:

Peso account
Unionbank of the Philippines
Account Name :Karuna El Nido Villas
Account :002340009012
Swift Code : UBPHPHMM
Address: UnionBank Plaza Bldg., Meralco Ave. corner Onyx St., Ortigas Center, Pasig City, Philippines

USD Acct (Wise)
Account Holder: Karuna El Nido Villas
Routing number: 084009519
Account number: 9600001846236528
Account type: Checking
Address:19W 24th street New York,NY 10010 United States

EURO ACCT (Wise)
Account Holder: Karuna El Nido Villas
BIC:TRWIBEB1XXX
IBAN: BE17967245076021
Address: Avenue Louise 54 Room S52, Brussels, 1050 Belgium

GBP Acct (Wise)
Acct Holder: Karuna El Nido Villas
Sort Code: 231470
Acct Number: 68439975
IBAN GB61TRWI23147068439975
Address: 56 Shoreditch High Street London E1 6JJ United Kingdom

AUD Acct (Wise)
Acct Holder: Karuna El Nido Villas
BSB Code:802-985
Acct number: 610590370
Address: 36-38 Gipps Street Collingwood 3066 Australia

Gcash
Ma Cyril Radislao
09260874782

We also accept credit card payments. Please send us your full name, address including zip code, and email address for us to send your payment link.
Please take note that there will be an additional 2% payment to be settled upon check in when you choose this option.

As an alternative, you can also use Paypal payment and send it to money@karunaelnido.com.
Please take note that there will be an additional 4% payment to be settled upon check in when you choose this option.

We can also accept other international currency transfers (GBP, AUD, etc). Please contact us for details.

Kindly send us proof of payment once done and send to info@karunaelnido.com, or at Karuna El Nido’s Facebook Messenger and Instagram accounts, or via Whatsapp or Viber at +639260874782.